Privacy Policy

Information We Collect

At Pyrostorm Venthar Hotel, we collect information to provide you with exceptional service and improve your experience. The types of information we collect include:

• Personal Information: Name, address, phone number, email address, and payment information when making reservations or using our services.
• Guest Preferences: Room preferences, special requests, and service preferences to enhance your stay.
• Usage Information: Information about how you use our website, mobile applications, and services.
• Communication Records: Records of your communications with our staff and customer service team.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your reservations and bookings
• Providing personalized services during your stay
• Communicating with you about your reservations and our services
• Improving our services and facilities based on your feedback
• Sending promotional offers and updates (with your consent)
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our hotel and providing services to you.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Emergency Situations: To protect the safety and security of our guests and staff.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security practices
• Secure payment processing systems

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from promotional communications at any time
• Data Portability: Request a copy of your data in a structured format

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements and offers

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

As a Canadian hotel, we primarily process data within Canada. However, some of our service providers may be located in other countries. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Guest records are typically retained for seven years after your last stay for business and legal purposes.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Last Updated: December 2023